Important Information

Shipping & Order Policies

Please review the following policies regarding order timing, delivery, storage, split shipments, abandonment, and cancellations. These policies help ensure your handcrafted furniture moves from our shop to your home as smoothly as possible.

45 Days
Abandonment Window
48 Hours
Full-Refund Cancellation Window
25%
Maximum Cancellation Fee
Shipping

Shipping & Delivery Methods

Brick Mill Furniture orders may ship via FedEx, FedEx Freight, UPS, White Glove Delivery, or another appropriate carrier depending on the product, order size, and selected delivery service.

Orders shipped by a standard ground or freight carrier are delivered Curbside. Curbside carriers cannot bring furniture inside your home or assemble it. Products shipped through a ground or freight carrier will arrive packaged for transportation.

If you require assistance bringing your furniture inside your home and/or assembling it, White Glove Delivery is available for eligible products. White Glove Delivery is an additional service and may include an upcharge based on the product, size, and delivery location. If you require White Glove Delivery, please contact Brick Mill Furniture within two weeks of placing your order.

If the applicable White Glove Delivery fee has not been paid by the time your order is complete, your order will be delivered Curbside by an appropriate common carrier.

Need White Glove Delivery? Contact our team within two weeks of placing your order. Any applicable White Glove Delivery fee must be paid before your order is completed.
Bed Delivery
All Brick Mill Furniture beds include White Glove Delivery at no additional charge by default. If you would prefer Curbside Delivery for your bed, please let us know within two weeks of purchase so the delivery method can be updated.

Estimated Transit Times

All transit times are estimates and vary based on delivery location. These times are in addition to the production lead time shown on the applicable product page or otherwise quoted by a Brick Mill Furniture Sales Representative.

Delivery Method
Estimated Transit Time
FedEx / UPS Ground
2–8 Days
FedEx Freight
3–8 Days
White Glove Delivery
2–6 Weeks

Storage & Delivery Timing

Once production has begun, Brick Mill Furniture cannot hold an order for delivery at a later date. If you need your furniture completed or delivered around a specific future date, please let our team know when placing your order. We will make every effort to coordinate production as closely as possible with your requested timing, but specific completion or delivery dates cannot be guaranteed.

Once your furniture is ready for delivery, you are responsible for being available within the timeframe provided by the delivery company. If you are unable to accept delivery during that timeframe, storage fees may accrue at your expense. Any storage arrangements and associated fees must be coordinated directly with the delivery company.

Orders With Different Production Lead Times

Products within the same order may have different production lead times. Brick Mill Furniture ships products as they are completed and does not hold completed items while waiting for other items within the same order to finish production.

For example, if you order a dining table and chairs and the chairs have a longer production lead time, your completed dining table may ship first. The chairs will then ship separately once they are completed.

Returns

Standard, non-custom items may be returned for a refund of the purchase price minus a 20% restocking fee.

To begin a return, you must notify Brick Mill Furniture within 48 hours of receiving your product by emailing customersuccess@brickmillfurniture.com or by contacting your Sales Representative directly. You will receive a return authorization number, which must be noted on the returned package(s).

You are responsible for all shipping costs associated with returning the product. To be eligible for a refund, the product(s) must be returned to Brick Mill Furniture within 30 days of delivery.

Return requests must be initiated within 48 hours of delivery. Approved products must be returned within 30 days of delivery, and a 20% restocking fee applies.

Custom Orders

Customized furniture is non-returnable. If a custom order is cancelled after work has begun, you will be responsible for all completed labor, materials, and design time.

A custom order includes any product or product variation that cannot be purchased directly from our website without consultation with a Brick Mill Furniture Sales Representative. This includes, but is not limited to, custom designs, dimensions, legs, edge profiles, finishes, and other made-to-order modifications outside our standard online options.

Custom furniture is non-returnable. Custom orders cancelled after work has begun are subject to charges for completed labor, materials, and design time.

Abandoned Orders

If neither Brick Mill Furniture nor the delivery agent receives a response from the customer within 45 days of the furniture arriving at the local delivery agent, the order may be considered abandoned.

Brick Mill Furniture reserves the right to donate, dispose of, or otherwise discard abandoned furniture. Once an order is considered abandoned, the customer will not be eligible for a refund or compensation for the abandoned item(s).

Customers must respond to Brick Mill Furniture or the delivery agent within 45 days of the furniture arriving at the local delivery agent.

Order Cancellations

Orders cancelled within 48 hours of purchase are eligible for a 100% refund.

After the first 48 hours, cancellation fees are based on the percentage of the product's quoted production lead time that has elapsed at the time the cancellation is requested. The applicable cancellation fee will be deducted from the refunded purchase price.

Custom orders are subject to the separate Custom Orders policy above. If work has begun on a custom order, charges for completed labor, materials, and design time may apply.

Time of Cancellation
Cancellation Fee
Within 48 hours of purchase
No Fee / 100% Refund
After 48 hours through 25% of production lead time
10%
26%–50% of production lead time
15%
51%–75% of production lead time
20%
More than 75% of production lead time
25%
Cancellation fees increase as production progresses. After the first 48 hours, cancellation fees range from 10% to 25% based on the percentage of the quoted production lead time that has elapsed. Different terms apply to custom orders once work has begun.
We're Here to Help

Questions About Your Order?

If you have questions about shipping, delivery, production timing, returns, or your order, contact our team and we'll be happy to help.

Contact Our Team