White Glove Delivery
Your Brick Mill furniture is built one piece at a time by our craftsmen in Pennsylvania. White Glove Delivery gives you an easier, more convenient experience, with your furniture delivered inside your home rather than left curbside.
From Our Shop to Your Home
Select a step below to learn what to expect throughout the White Glove Delivery process.
When Your Furniture Is Ready
The delivery timeline begins after your furniture has completed production. White Glove transit and scheduling generally takes approximately 2–4 weeks after your order is ready to leave our facility.
Timing may vary based on your location, carrier routing, delivery volume, and appointment availability.
White Glove is separate from production time.
Your product's production lead time comes first. The White Glove delivery window begins once your furniture is complete.
Measure Your Space
Solid hardwood furniture can be substantial in both size and weight. Before delivery day, please confirm that your furniture can safely travel from the entrance of your home to its intended room.
- Exterior and interior doorways
- Hallways
- Stairways and landings
- Elevators
- Tight corners and turns
- Ceiling heights where applicable
- The final room and furniture location
Clear the Path
Please make sure there is a clear, safe path from the entrance of your home to the intended furniture location.
- Remove obstacles from hallways and entryways.
- Secure pets before the delivery team arrives.
- Make sure the intended room is ready for the new furniture.
- Have an adult available throughout the scheduled delivery window.
Receiving Your Furniture
An adult should be present during the scheduled delivery window. The delivery team will bring your furniture inside the home according to the service arranged for your order.
Assembly & Placement
Assembly is included with every White Glove Delivery order. The delivery team will assemble your furniture as needed and place it in the intended room, subject to safe access and delivery conditions.
Inspect Your Furniture
Every Brick Mill piece is carefully inspected and protected before it leaves our shop, and delivery damage is rare. In the uncommon event that something does happen, the delivery paperwork is how we make it right. Your signature confirms that your order was received in good condition, except for any damage written on that paperwork. Damage that is not noted at the time of delivery is not eligible for repair, replacement, or remake.
Inspect Every Piece Before Signing
Our team will unpack and place your furniture. Before you sign anything, check every piece: tops, edges, legs, drawers, doors, and hardware. Take the time you need. The delivery team is required to wait until you have fully inspected the furniture and signed off.
Write It on the Paperwork
If you notice an issue, describe it specifically on the paperwork, including where it is and what it is (for example, "1-inch dent, front left edge of dining table top"). General notes like "subject to inspection" do not document damage and will not qualify a claim.
Photograph It
Before the delivery team leaves, take close-up photos of each issue, plus photos of the full piece and its packaging.
Contact Us Within 48 Hours
Keep and accept the furniture unless Brick Mill Furniture has instructed you otherwise. Send your photos and a copy of the signed paperwork to our team within 48 hours of delivery.
White Glove Delivery FAQs
How long does White Glove Delivery take?
After your furniture is completed, White Glove transit and scheduling generally takes approximately 2–4 weeks. Timing varies based on location, carrier routing, and appointment availability.
Is White Glove Delivery included with my order?
White Glove Delivery is available as an optional upgrade for most Brick Mill Furniture orders. Bed frames include White Glove Delivery at no additional charge. Shelves are not eligible for White Glove Delivery and will ship using the applicable standard delivery method.
Can I add White Glove Delivery after ordering?
Yes. Please contact our team within two weeks of placing your order if you would like to upgrade an eligible order to White Glove Delivery.
Does White Glove Delivery include assembly?
Yes. Assembly is included with all White Glove Delivery orders. The delivery team will assemble your furniture as needed as part of the White Glove service.
Will the delivery team move my existing furniture?
Please have the intended delivery area cleared before the team arrives. Moving existing furniture should not be assumed to be included unless specifically confirmed in advance.
How will I know when my furniture is arriving?
Once your furniture is ready and enters the White Glove delivery network, the delivery provider will contact you to coordinate an available delivery appointment.
What should I do if my furniture arrives damaged?
Inspect your furniture while the delivery team is still at your home. Note any visible damage or concerns on the delivery paperwork before signing, take clear photos, and contact Brick Mill Furniture as soon as possible. Unless Brick Mill Furniture has specifically instructed you otherwise, accept and keep the furniture so our team can help determine the appropriate next steps.
How We Resolve Documented Damage?
In the rare instance that damage is properly noted on your delivery paperwork, we will make it right. Brick Mill Furniture determines the appropriate resolution based on the type and extent of the damage. That may be a touch-up kit, an in-home repair by a finishing professional, a replacement part, or, when warranted, a full remake. Most minor damage, such as small scratches, dents, or finish blemishes, can be fully restored and does not require a remake.
Have Questions About White Glove Delivery?
Our team can answer any questions you may have.